Questions?

Order & Payment

How do I place an order?


You can order through our website or you can send us an email directly at delivery@bay-cha.com.




What forms of payment do you take?


We take credit cards and Venmo. If you'd like to pay through Venmo , just check out like you would with a credit card, just without the credit card. We'll send you a request once we confirm your order.




What's the cut off time to order if my delivery date is today?


Our cutoff time is 4pm the day before the scheduled delivery date. So if your area is scheduled for a Thursday delivery, make sure to order before 4pm on Wednesday!





Delivery & Shipping

I don't want to wait, can I pick up instead of waiting for my delivery date?


Unfortunately not. Due to COVID-19, we want to keep you safe and our operation area as contained as possible. Therefore, we do not offer pick up. Since we are delivering ourselves, we have limited manpower. If you need an Expedited Same Day delivery, email us! Rates differ depending on order size and delivery location.




I don't live in the Bay area, do you ship your drinks?


Right now, we can only ship loose leaf teas nationwide through Priority Shipping with a tracking number, flat rate fee of $15. Due to the impact of COVID-19, shipping delays are expected.




How much is delivery fee?


Delivery is $4 through out the bay area. Free delivery when you order $50 or more. If you need an Expedited Same Day delivery, email us! Rates differ depending on order size and delivery location.




During what time of the day will I get my delivery?


Normally between 1pm-5pm. It really depends on how many orders we need to deliver during that day. If you have a special request, let us know, we will do our best to fulfill your needs.





Wholesale

Do you do wholesale?


YES. We love to work with restaurants, bars, pastry chefs, or other beverage companies. Feel free to send us an email and let's be friends!





Events & Catering


Product

Vegan, Keto, Gluten Free?


Gluten free?
YES! All our products are gluten free. (Including boba)
Vegan? Mostly yes. Some of our bottled drinks contain milk. (Boba is vegan, too) Keto? Boba is not keto, but we can make some of our drinks keto on special order with a little price adjustment. Send us an email and we can see what we can do!




Should I use milk or mylk? Which one tastes better?


That is your personal preference. But we do think hojicha tastes awesome with oatmilk - that is why we put it on our menu.




Can I freeze my tea concentrate?


Technically, you can. But teas are delicate and so freezing may change its flavor; so we don't recommend it.




Do I have to follow the instructions?


For cooking boba, yes. We think this is the best way to create fresh and chewy boba for your drinks. Our recipe is for making a default drink, but you can customize your drinks with extra ice, less sweetness, extra boba, etc. Be creative! We love playing with our concentrates during this pandemic - especially when you have zoom meetings or homeschooling all day long.




Can I drink it hot?


Yes. Sometimes a cozy morning is as simple as a cup of hot water, a slice of lemon, with an ounce of our tea concentrate. Or if you want to replace your coffee in the morning, black tea concentrate can be easily made into a Black Tea Latte!




Do you offer even larger sizes?


Not at the moment. But if you have a special request, we can try to accomodate!




Does my tea concentrate or bottle drinks need to be refridgerated?


Yes, since we are using all real ingredients without any artificial flavor or preservatives in all our products. For tea concentrates, refrigeration will keep it at its best flavor and last longer than keeping it at room temperature. For bottle drinks (Milk Tea and Cold Brew) refrigeration is required.




What material is the bottle?


They are PET and 100% recyclable so discard into the blue bin when done. Please DO NOT microwave or pre-heat your drinks with it.




I lost your instructions, what do I do?


Don't worry, just email us and we'll send it to you so you'll never lose it again. But of course, you can always improvise it and play with your own creativities. Let us know when you create something amazing, we will tell the world you created it, we promise!




Are your drinks kid friendly?


We're using real tea and thus, our beverages contain caffeine. Some parents let their kids drink milk tea because they are delicious. If you do decide to give your kid a drink, we suggest for them to consume in moderation with no more than two cups a day. We do have a brown sugar syrup for kids though!




How many servings is in one boba packet?


It's a good portion for 2 servings. But if you LOVE boba, feel free to make it into 1 serving. We won't tell. And if one serving isn't enough for you, just order an extra!




How do I prepare the boba?


We have a page for our recipes/instructions here. Its also at the footer of our website named "Recipes."





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